Last Updated: 23 December 2025
This Return and Refund Policy explains how returns, refunds, and related requests are handled on Learn with Guide2Sea (“we,” “us,” or “our”). This policy applies to all learners who purchase or enroll in courses through our website https://guide2sea.com. By enrolling in any course or using our learning platform, you agree to follow the terms described in this policy.
Learn with Guide2Sea is an online learning management system (LMS) that delivers digital educational content in the ships, ports, logistics, and related industries. All courses are structured for flexible, self-paced learning, combining video lectures, downloadable PDFs, assessments, and interactive resources. Because these are digital products, they are subject to rules different from traditional physical goods. This policy clarifies the circumstances under which refunds may or may not be granted and ensures transparency for all learners.
General Policy Overview
Learn with Guide2Sea provides access to digital courses that are delivered online immediately after payment. Unlike physical products, these courses cannot be “returned” once accessed. From the moment of enrollment and payment, learners gain access to structured learning pathways that include lessons, assessments, downloadable materials, and interactive resources. This immediate delivery ensures that learners can start learning without delay, study at their own pace, and revisit materials anytime during their access period.
Because digital content is instantly available, traditional returns are not applicable. Once the course is unlocked, learners have full access to content, meaning they can consume the product at their convenience. The platform relies on this model to ensure both fairness and integrity for all learners. Immediate access also allows us to issue certificates and track course progress, which is essential for validating achievements and learning outcomes. Refunds after unlocking the course would undermine the digital product model and could be misused.
This policy establishes the boundaries for refunds while still addressing potential issues like payment errors, duplicate charges, or genuine technical difficulties. By clearly outlining the rules, Learn with Guide2Sea ensures that learners understand that refunds are limited and based on verified conditions. The goal is to create a transparent and professional system that protects both learners and the platform while maintaining access to high-quality educational content.
Digital Products and the Non-Returnable Nature of Courses
All courses on Learn with Guide2Sea are digital products. They include video lessons, PDFs, interactive assessments, quizzes, infographics, and additional resources. Unlike physical goods, digital courses cannot be “returned” or revoked once the learner has accessed the content. When you log in to the platform and begin a course, the product is considered delivered in full. Access is immediate, meaning the learner can review lessons, complete assessments, and download materials at any time.
The nature of digital content makes it impossible to reclaim once delivered. If refunds were allowed after accessing the content, it would compromise the integrity of the educational service, and it could be misused by learners. To prevent this, Learn with Guide2Sea clearly states that once any portion of a course is unlocked, whether a single lesson or multiple modules, refunds are not available. This also includes partial use; even if a learner accesses just one video or downloads one PDF, the course is considered consumed.
Digital products on our platform provide long-term value. Learners can revisit the content, refer to resources multiple times, and study at their convenience. Refunds after content delivery would make it difficult to maintain this model while continuing to offer high-quality education. This non-returnable policy ensures that resources, including instructor time, multimedia content, and platform support, are allocated fairly to learners who commit to the course.
Eligibility for Refunds
Learn with Guide2Sea allows refund requests only under limited, specific conditions. A learner may be eligible for a refund if they have not accessed any course content. This means the learner must not have opened lessons, watched videos, downloaded PDFs, attempted quizzes, or started any interactive exercises. Refund requests are considered only if submitted promptly after purchase and before the learner accesses the course content in any meaningful way.
Eligibility also requires verification. Learn with Guide2Sea reviews login history, course access logs, and progress tracking to confirm that the course has not been used. Requests made after any course access, including partial access, are automatically ineligible. This ensures fairness for all learners and maintains the integrity of our digital learning system.
Learners who meet these criteria can submit a refund request through official support channels. Refund approval is not automatic; each request undergoes careful review. Payment processing times may vary depending on the payment gateway, but verified requests will be refunded promptly through the original payment method. This structured eligibility protects both the learner and the platform from misuse while maintaining the value of our courses.
Course Access and Refund Restrictions
Once a learner completes payment and gains access to a course, all content becomes immediately available for learning. Learners can study lessons, watch videos, complete assignments, and download materials at their convenience. Because course access is unlocked instantly, the product is considered delivered in full from the moment of payment.
Refunds are not available once access is granted, even if only a single lesson or resource has been viewed. Unlocking the course provides learners with the flexibility to learn at their own pace and revisit materials anytime, but it also confirms that the course has been consumed. This rule protects the platform from misuse and ensures that all learners who have received full access to digital content cannot request a refund.
Even if a learner completes the course and receives a certificate, no refund is permitted. Certificates confirm successful completion, which means the learner has received full value from the course. This ensures fairness for both learners and Learn with Guide2Sea while maintaining the integrity of the certification process.
Course Completion and Certificates
Certificates are issued to learners who successfully complete a course on Learn with Guide2Sea. They serve as official proof that the learner has met all requirements, including lessons, assessments, and interactive activities. Certificates may be delivered digitally within 24 hours of the course completion via email or through the LMS platform.
Once a certificate is issued, the course is considered fully consumed, and refunds are no longer available. Certificates confirm achievement and demonstrate that learners have successfully completed all learning objectives. They can be used for personal, academic, or professional purposes but cannot be sold or transferred.
Issuing certificates reinforces the platform’s commitment to quality and credibility. Refunds after certificate issuance would undermine the integrity of the certification system. Learners are responsible for providing accurate contact information to ensure timely and accurate certificate delivery.
Promotional Codes and Discounted Purchases
Promotional codes and discounts are available to offer learners special pricing or benefits. Courses purchased using promotional codes follow the same refund policies as regular purchases. A discounted purchase does not provide additional refund rights, and refunds are not allowed once course content is accessed or a certificate is issued.
Promotional codes must be applied at the time of checkout. Expired or incorrectly applied codes cannot be refunded or reissued. Promotional pricing has no cash value and cannot be exchanged for money, credit, or alternative courses. These rules ensure that promotions are fair and prevent misuse of discounts while maintaining value for all learners.
Payment Errors and Duplicate Charges
Technical errors in payment, such as duplicate charges or billing mistakes, may occasionally occur. Learn with Guide2Sea investigates all verified payment issues. Refunds for payment errors are granted only after verification. Learners must provide accurate transaction details, including payment confirmation and receipt numbers, to support the investigation.
Refunds for payment errors are limited to the affected transaction and processed through the original payment method. This policy ensures that genuine billing issues are resolved fairly while maintaining the integrity of course access and consumption.
Refund Request Process
To request a refund, learners must contact Learn with Guide2Sea via official support channels. Refund requests must include the learner’s registered email, course name, transaction ID, and reason for the request. We review all requests based on course access, progress, and adherence to this policy.
Approved refunds are processed through the original payment method. Processing times vary depending on payment providers. Refunds are not guaranteed and are considered on a case-by-case basis to ensure fairness and compliance with this policy.
Non-Refundable Situations
Refunds are not provided in cases where:
- The course has been accessed or partially completed.
- The course is fully completed, and a certificate is issued.
- The learner experiences technical issues related to their own devices or internet connection.
- The learner cannot complete the course due to personal reasons such as lack of time.
- The learner is dissatisfied due to personal expectations, job outcomes, or perceived difficulty.
These limitations reflect standard LMS practices and ensure fairness for learners who respect platform rules.
Course Modifications and Platform Changes
Learn with Guide2Sea is committed to providing learners with the most up-to-date, accurate, and high-quality educational content. To maintain this standard, we may periodically update or modify our courses. Such updates may include the addition of new lessons, updated assessments, enhanced multimedia resources, or other improvements designed to enrich your learning experience.
These updates are made to ensure that the courses remain relevant to current industry practices and knowledge, and to provide learners with the best possible learning outcomes. Similarly, our platform may undergo improvements, technical updates, or interface changes to enhance usability, performance, and overall learner experience.
Please note that course modifications, updates, or platform enhancements do not constitute grounds for refunds. While we strive to continuously improve our offerings, purchasing a course implies acceptance that updates may occur during the duration of access. Our goal is to ensure that every learner benefits from ongoing improvements, gaining access to the most current and valuable educational resources for lifelong learning.
Suspension or Termination of Access
Learn with Guide2Sea reserves the right to suspend or terminate learner accounts in cases of violation of our Terms and Conditions, unauthorized sharing of course content, misuse of the platform, or any activity that compromises the integrity and security of the learning environment. This includes, but is not limited to, sharing login credentials, distributing course materials without permission, or engaging in disruptive or fraudulent behavior.
Accounts that are suspended or terminated for these reasons do not qualify for refunds. This policy is in place to ensure fairness to all learners, maintain a safe and secure educational environment, and protect the value of our courses. By enforcing these rules, we strive to create a positive, productive, and equitable learning experience for legitimate users who engage with the platform responsibly and respectfully.
Technical Issues and Learner Responsibility
Learners are responsible for ensuring that their devices, software, and internet connections meet the technical requirements necessary to access and fully benefit from courses on Learn with Guide2Sea. This includes using compatible devices such as computers, tablets, or smartphones, as well as up-to-date web browsers, operating systems, and sufficient internet speed to support streaming video, downloading resources, and completing online assessments.
Learn with Guide2Sea is committed to providing a reliable and accessible learning platform; however, the platform cannot issue refunds for technical issues that arise due to factors beyond our control. This includes problems caused by incompatible devices, outdated browsers, slow or unstable internet connections, firewall restrictions, or other user-specific technical limitations.
To avoid disruptions to the learning experience, learners are strongly encouraged to review all technical specifications provided on our platform before enrolling in a course. Ensuring that your equipment and network meet these requirements helps you fully engage with the course content, participate in interactive activities, and complete assessments without interruption. By taking responsibility for your technical setup, you help maintain a smooth, productive, and enjoyable learning experience for yourself.
Contact Information
For questions regarding refunds, payments, or this policy, learners can contact:
Email: learn@guide2sea.com
Website: https://guide2sea.com
By using the Site, you signify your acceptance of these Refund and Return Policies.
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